Incident 2026-001Opened August 7, 2026 (HST)Severity: Major
Booking system disruption and inaccurate schedule data
ResolvedWhat happened
A software deployment introduced a fault in the booking system. The problem was traced to that deployment shortly after it went out.
What was affected
- Creating new bookings
- Modifying existing reservations
- Schedule views — displayed inaccurate information
Our response
The issue has been resolved, and we confirmed that new bookings, reservation changes, and schedule views are all working normally. We're sorry for the disruption and appreciate your patience while we restored service.
Updates
August 9, 2026 · Resolved
The issue has been resolved. New bookings and reservation changes are working normally, and schedule views are displaying accurate data.
August 8, 2026 · Update
Our engineering team is still working on the fix. We expect the issue to be resolved tomorrow, August 9.
August 7, 2026 · Identified
The fault was traced to a recent software deployment. A fix is in progress.